Shipping
ORDER PROCESSING:
Please allow 2-3 days to process your order. Expect an email within 3-4 days to let you
know your order is on the way!
STORAGE PICKUP – [Put puntice 7, Kožino, Zadar]
Orders can be picked up daily, from 16.00 An email will be sent when your order is ready for
pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the “continue to
shipping” button. Local delivery is available for addresses within 10 km of our shop.
When your order is ready for delivery, you will receive an email with real-time tracking
information.
FLAT RATE SHIPPING
Orders are generally shipped within 2-10 days using Croatian Post.
DOMESTIC SHIPPING RATES AND ESTIMATES:
We offer 10 € flat rate shipping to Croatia.
Free shipping is for orders over 300 €.
| Shipping option | Estimated delivery time | Price |
| Croatian Post | 2 to 7 business days | 10 € |
| DPD | 1 to 2 business days | 10 € |
INTERNATIONAL SHIPPING:
We offer international shipping worldwide.
Shipping charges for your order will be calculated and displayed at checkout. International shipping timelines and price can vary greatly depending on the destination.
| Shipping option | Est. delivery time (dep. on the destination) | Price (dep. on the destination) |
| Croatian Post | 10 to 25 days | from 30 € to 50 € |
| DPD | 8 to 15 days | from 30 € to 50 € |
Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. Metallize is not responsible for these
charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at metallizeart@gmail.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don’t hesitate to contact us at metallizeart@gmail.com.